claim_stageturn_around_time (TAT)remarks
Claim Intimation4 working hoursfrom receipt of intimation of claim
Virtual Inspection1 working dayfrom receipt of intimation of claim
Physical Inspection1 working dayfrom raising of such request
Documentation Cycle

Upto 1 lac


> 1 lac upto 5 lacs


> 5 lacs

every 7 working days
(claim closure on 30th day)

every 10 working days
(claim closure on 45th day)

every 15 working days
(claim closure on 90th day)
from receipt of last necessary claim document & completion of inspection, whichever is later
Claim Processing & Approvals

Upto 1 lac


> 1 lac upto 5 lacs


> 5 lacs
5 working days


5 working days


5 working days
from receipt of last necessary claim document & completion of inspection, whichever is later
Claim Payment3 working daysfrom receipt of customer confirmation
Claim Rejection Letter7 working daysfrom receipt of last necessary claim document & completion of inspection, whichever is later