for cashless claims
claim_stage	turn_around_time (TAT)
claim intimation (planned hospitalization)	within 72 hours before hospitalization
claim intimation (emergency hospitalization)	within 24 hours after hospitalization
pre-authorization TAT	2 hours
enhancement TAT	2 hours
final authorization TAT	2 hours
for reimbursement claims
claim_stage	turn_around_time (TAT)
claim intimation	03 working days
deficiency cycle	07 working days (claim closure on 28th day)
claim processing TAT (from receipt of last claim document)	07 working days
claim payment	07 working days
claim rejection TAT	07 working days