for cashless claims
claim_stageturn_around_time (TAT)
claim intimation (planned hospitalization)within 60 mins
claim intimation (emergency hospitalization)within 60 mins
pre-authorization TAT60 mins
enhancement TAT90 mins
final authorization TAT120 mins
for reimbursement claims
claim_stageturn_around_time (TAT)
claim intimation3 working days
deficiency cycle8 working days (claim closure on 24th working day)
claim processing TAT (from receipt of last claim document)7 working days
claim payment7 working days
claim rejection TAT7 working days