for cashless claims
claim_stage	turn_around_time (TAT)
claim intimation (planned hospitalization)	1 - 2 working day
claim intimation (emergency hospitalization)	1 working day
pre-authorization TAT	60 mins
enhancement TAT	60 mins
final authorization TAT	60 mins
for reimbursement claims
claim_stage	turn_around_time (TAT)
claim intimation	1 - 2 working day
deficiency cycle	15 working days (claim closure on 60th day)
claim processing TAT (from receipt of last claim document)	8 working days
claim payment	1 working day
claim rejection TAT	8 working days