for cashless claims
claim_stage	turn_around_time (TAT)
claim intimation (planned hospitalization)	within 24 hrs of intimation
claim intimation (emergency hospitalization)	within 24 hrs of intimation
pre-authorization TAT	2 working hours
enhancement TAT	2 working hours
final authorization TAT	2 working hours
for reimbursement claims
claim_stage	turn_around_time (TAT)
claim intimation	15 working days
deficiency cycle	15 working days (claim closure on 45th day)
claim processing TAT (from receipt of last claim document)	15 working days
claim payment	7 working days
claim rejection TAT	15 working days