for cashless claims
claim_stage	turn_around_time (TAT)
claim intimation (planned hospitalization)	3 to 4 working hours
claim intimation (emergency hospitalization)	3 to 4 working hours
pre-authorization TAT	3 to 4 working hours
enhancement TAT	3 to 4 working hours
final authorization TAT	3 to 4 working hours
normal investigation TAT	1 working day
in-depth investigation TAT	3 working days
for reimbursement claims
claim_stage	turn_around_time (TAT)
claim intimation	3 to 4 working days
deficiency cycle	7 working days (claim closure on 30th working day)
claim processing TAT (from receipt of last claim document)	10 working days
claim payment	10 working days
claim rejection TAT	10 working days
investigation TAT	15 working days